Legal professionals are the most likely to break their work phones

Stand on Phone

Legal industry more likely to break phones than those working in construction or hospitality

The boffins here at have analysed the thousands of broken or damaged business-owned mobile phones we repair each year to uncover which industries damage the highest number of devices, and what the most common repairs are. We found that law firms break the highest number of devices, more than even construction workers. We also discovered that an office desk contains more dangers for a smartphone than a construction site!

Top 5 industries which break the most work phones:-

  1. 1  Lawyers
  2. 2  Insurance claim handlers
  3. 3  Food & drink retail and distribution
  4. 4  Mobile resellers
  5. 5  Construction

As a result, the two most common repairs we make on business devices are screen replacements on dropped devices and battery replacements for older phones. The team also deals with devices that have been run over by a vehicle, dropped in the toilet or had coffee or tea spilt over them showing the range of potential hazards which need to be avoided.

Due to the high cost of replacing damaged devices with new phones, businesses can save thousands of pounds per year by repairing broken work phones. The average work phone needs a new screen or rear housing after as little as 3 to 6 months of use. An iPhone 6S’s screen can be replaced 8 times and still cost less than buying a new handset outright. The Samsung S7’s screen can be replaced 3.5 times for the same cost as a new device.

Sarah McConomy, Sales & Marketing Director at, added, “The office environment is a dangerous place for a mobile phone, and especially with liquid damage, employee efforts to fix the phone can damage the phone more! Putting a waterlogged phone in rice can cause a rice grain to get lodged in the power socket or headphone jack, and it doesn’t help the phone dry out. If a phone has had a milky tea or coffee spilt over it, drying it out will leave milk residue inside which can still go off!

Environmental Impact

Businesses are increasingly aware of the environmental impact they can have and keeping mobile devices running for as long as possible allows businesses to reduce their electronics waste while also saving thousands of pounds a year. Apple provides software updates for devices up to 4 years old, and by replacing the battery when it starts to run down businesses can dramatically extend the useful life they can extract from their mobile assets, which is also better for the environment!


Do you work in one of these professions? Does this ring true to you? Maybe you work in another industry you think is even worse for breaking phones?! We would love to hear your stories!