Mobile Phone Diagnostic: The Ultimate Health Check For Your Phone

Here at iMend we’re masters of the mobile phone diagnostic. That means if there’s something amiss with your phone or tablet but you’re not sure exactly what, we can give your device the ultimate health check to diagnose what’s wrong.

From poor battery performance to problems with reception and sound, we can forensically examine every facet of your device. Then fix it. Here’s how our diagnostic service works.


Is your phone down in the dumps? On the blink? Won’t turn on? Keeps making a funny noise? Then it probably needs a health check. Pop your mobile phone in the post to us and we’ll give it the most comprehensive analysis.

Our diagnostic service at a glance:

  • Our diagnostic service is available by post
  • We use specialist equipment to test all software and hardware
  • We find out what’s wrong, quote your for repair, then we fix it
  • Same day repair, next day delivery by courier

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It’s simple: if you aren’t quite sure what’s wrong with your phone then a diagnostic’s needed. We use advanced computerised analysis software (this is one heck of a machine) to test all areas of your device. Our call-out engineers won’t have access to this technology, which is why you have to post it in to us.

Typical problems we see include:

  • Your phone won’t hold charge after battery replacement
  • It keeps turning off
  • You can’t get a signal or wifi connection
  • It feels slow and unresponsive to touch


iMend diagnostic service step-by-step

  1. Post your phone in to us
  2. Once we receive it we’ll give you a bell to acknowledge
  3. Our diagnostic experts will initially complete simple hardware checks to look at the overall appearance and observe visible damage
  4. Then your phone is plugged into our analyst computer which tests battery and earpiece issues before looking at every element of your phone
  5. The machine then produces a full diagnostic report
  6. We’ll then give you a call letting you know the issues and any other repairs needed
  7. If we can fix your device we’ll deduct the diagnostic fee from the overall repair change – nice
  8. We’ll crack on with the repair, then post your phone back with a 12-month guarantee


Our advanced diagnostic software works out,  at near-forensic level, what’s wrong with your device. Check it out:DSC_0201This computer programme tests everything – wifi connectivity, touchscreen functionality, you name it.


You’ll also get a full diagnostic print-out detailing every aspect of your phone. Here’s what it looks like:


As you can see from the image above, this powerful tool lets us check for problems with:

  • Wifi connectivity
  • Bluetooth functionality
  • Charging functionality
  • Audio functionality
  • Button functionality
  • Display
  • Touch screen functionality  
  • Battery health


How long does a mobile phone diagnostic take?

An analysis report and full test can be done in 5 minutes. And, as long as there’s nothing majorly really wrong with your device, we repair it on the same day and post it the next. 95% of mobile phones and tablets that come in to us meet this benchmark.

Business phone health check

If you’re a business owner or IT manager with a lot of corporate mobile phones to look after, come to us. We offer a bulk diagnostic service for business mobile phones. So if you’ve 100 devices and you don’t know what’s wrong with them, send them to us – we’ll test them and get them back to you.

We also offer a data removal service, great for peace of mind if you have confidential information you want to manage.

Why use it?

It’s the ultimate business or consumer technology health check. We quickly identify what’s wrong with your device, fix it speedily, and get it back to you. Remember that a diagnostic could flag-up hidden problems with your phone, potentially saving you money later down the line.

Book your phone or tablet in for a repair here.