A Birmingham company has launched the country’s first nationwide, same-day callout service for fixing broken smartphones. iMend.com is the first company to provide a UK-wide mobile phone repair callout service, with technicians on stand-by to mend iPhones, iPads and Samsung mobiles.
What is unique about iMend is that their repair technicians actually go out to customers at work or home to fix their phone.
Graduates help to develop the business
iMend quickly identified the importance of investing in some top calibre graduates from graduate schemes to help support the growth of the business across a number of functions including marketing and customer service; and got in contact with Staffordshire University to look at the types of schemes available.
The company employs a core staff of fifteen at its Staffordshire office, with a network of over 150 mobile repair technicians across the country ready to respond to calls.
Founder Keir McConomy, a Birmingham-born tech entrepreneur with ten years’ experience in digital business realised the importance of bringing in high quality graduates from a graduate scheme to support the local community, create a succession plan for the business and provide a fresh approach to customer service.
McConomy explained how the idea originated:
“We have utilised the fantastic internship programme operated by Staffordshire University to place three graduates across marketing and customer care positions. To date all of the graduates have added value to the business; and in turn we have been able to offer them a development plan through a joint programme created by the University and iMend.com.”
“The recruitment process not only is quick, simple and accessible; the turnaround time to identify great calibre grads is great.”
To date two graduates have been brought into the business to focus on Customer Service for iMend, Kirsten Eagle and Jamie Duddy, both in short turnaround times. We have also utilised the scheme and brought in a lady to support the marketing for another brand we own called www.lovesales.com.
iMend.com is part of a growing network of innovative start-ups in the Midlands, with Birmingham revealed last year as the city with the highest number of start-ups, outside of London.
Contact for Staffordshire University, Internships:
Telephone: 01785 353312
Careers Centre, Beacon Building, Stafford, ST18 0AD