** Latest News 19/02/16 – iPhone Error 53 Update **
Apple Apologise and Offer a Fix for Error 53
iMend.com reported earlier this week how the Guardian had published an article suggesting that some repairs could cause an “Error 53″ message and potentially render your iPhone ‘bricked’ when the software is updated. In the blog below iMend confirmed the Error 53 issue occurred if the Touch ID home button (the fingerprint sensor) was replaced and confirmed that all the repairs done by iMend.com such as screen replacements did not alter the Touch ID so would not cause this problem.
Today Apple announced an iOS update (iOS 9.2.1) that fixes the Error 53 issues that were bricking phones, which means that there is no longer anything to worry about in relation to Error 53.
Apple Apologises to its Customers
Apple issued the following statement to TechCrunch.
“Some customers’ devices are showing ‘Connect to iTunes’ after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory”.
Today, Apple released a software update that allows customers who have encountered this error message to successfully restore their device using iTunes on a Mac or PC.
We apologise for any inconvenience, this was designed to be a factory test and was not intended to affect customers. Customers who paid for an out-of-warranty replacement of their device based on this issue should contact AppleCare about a reimbursement.”
You can read the full article here: TechCruch
What to do if you are see an Error 53?
Apple have published a step by step guide of what to do if you see an Error 53 on your iPhone or iPad and if your device gets stuck on the “Connect to iTunes” screen.
1. If iTunes is open on your Mac or PC, quit iTunes.
2. If your iOS device is plugged into your computer, unplug it.
3. Make sure that you have the latest version of iTunes.
4. Connect your iOS device to your computer with a USB cable.
5. Open iTunes and select your device.
6. When you see the option in iTunes to Restore or Update, click Update. iTunes will try to reinstall iOS and restore your device without erasing your data.*
7. If you can’t get past the Apple logo screen, force restart** your iOS device. When you see the option to Restore or Update, click Restore. When you see your iOS device’s Hello screen, follow the onscreen steps to set up your device.
8. If you previously backed up your device, you can set up from your backup.
When you see the screen for Touch ID, tap Set up Touch ID later.
9. If Touch ID on your device didn’t work before you saw error 53, the feature still won’t work after you update or restore your device, contact Apple Support to ask about service options for Touch ID.
* If the restore won’t finish and you see an error code other than error code 53, visit Apple
** To force restart your device, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo again.
In summary, you have no worries at all about any repairs causing an Error 53 now. If you do need any reassurance or technical assistance about Error 53 please feel free to speak to the iMend.com technical team on 0333 014 4262
Since the breaking of the Guardian story about the iPhone Error 53 many customers have called the iMend help desk asking for clarity around Error 53.
This Guardian article is unfortunately misleading as it suggests that having any repairs completed by a 3rd party repairer could cause an “Error 53″ message and potentially render your iPhone ‘bricked’ when the software is updated. This is incorrect and inaccurate.
Error 53 occurs if the Touch ID home button (the fingerprint sensor) is replaced. All the repairs done by iMend.com such as screen replacements do not alter the Touch ID so will not cause this problem. iMend.com have been aware of this issue for a long time and do not do any repairs involving the Touch ID. In other words, having a screen repair or other repair done by iMend.com on your iPhone will NOT cause this Error 53 problem so you do not need to worry.
What is Error 53?
Error 53 issues are Touch ID related so this only affects iPhones and iPads with the Touch ID fingerprint sensor home button. If the phone’s Touch ID home button or cable are not the original ones that come with the device it may cause an Error 53 when you do a software update. The number of reported Error 53 problems has apparently increased since the release of IOS 9.
Will a screen repair or other repair lead to an Error 53?
iMend.com Technical Director, Craig Holt states “An iMend screen repair or other repair will not lead to an Error 53. Error 53 is a hardware check done by the software and will produce an error Message if the Touch ID home button is replaced and is not the original parts that were paired to the phone. We do not offer home button repairs on any device with a Touch ID so there will be no issues from iMend with this. If your home button is faulty, for the time being you’ll have to get it repaired through Apple or we recommend that you turn on the “AssistiveTouch in settings“
Keir Mcconomy iMend.com MD states, “the Touch ID gives you access to the phone and its data so is an important security feature. This is therefore a security measure by Apple to secure the data on the device and to stop people getting access to a phone by replacing the Touch ID home button”.
The Error 53 problem only occurs if you try and change the Touch ID home button. Keir McConomy, continues “We have been fully aware of Error 53 for a long time and therefore do not do any repairs involving the Touch ID home button for this very reason. As you will see from our site we do not offer home button repairs on any device with a Touch ID.”
In summary, the recent press about this Error 53 issue is unfortunately misleading and we can assure you that having a screen repair or other repair done by iMend.com on your iPhone will NOT cause this Error 53 problem so you have nothing to worry about.
For more information please feel free to speak to the iMend.com technical team on 0333 014 4262.
TIP: How to Turn On the On-screen AssistiveTouch
If you have broken your home button then all is not lost, you can access most of your iPhone functions through activating the On-Screen Accessibility Button.
- GO TO THE SETTINGS IN THE MAIN MENU
- GO TO GENERAL
- GO TO ACCESSIBILITY
- TURN ON ASSISTIVETOUCH
- THIS WILL PRODUCE A SMALL BUTTON IN YOUR DISPLAY THAT YOU CAN DRAG AND RELOCATE
- THIS WILL ALLOW YOU TO DO EVERYTHING THAT THE HOME AND POWER BUTTON CAN DO