Mobile Phone Diagnostic: The Ultimate Health Check For Your Phone

Here at iMend we’re masters of the mobile phone diagnostic. That means if there’s something amiss with your phone or tablet but you’re not sure exactly what, we can give your device the ultimate health check to diagnose what’s wrong.

From poor battery performance to problems with reception and sound, we can forensically examine every facet of your device. Then fix it. Here’s how our diagnostic service works.


Is your phone down in the dumps? On the blink? Won’t turn on? Keeps making a funny noise? Then it probably needs a health check. Pop your mobile phone in the post to us and we’ll give it the most comprehensive analysis.

Our diagnostic service at a glance:

  • Our diagnostic service is available by post
  • We use specialist equipment to test all software and hardware
  • We find out what’s wrong, quote your for repair, then we fix it
  • Same day repair, next day delivery by courier

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It’s simple: if you aren’t quite sure what’s wrong with your phone then a diagnostic’s needed. We use advanced computerised analysis software (this is one heck of a machine) to test all areas of your device. Our call-out engineers won’t have access to this technology, which is why you have to post it in to us.

Typical problems we see include:

  • Your phone won’t hold charge after battery replacement
  • It keeps turning off
  • You can’t get a signal or wifi connection
  • It feels slow and unresponsive to touch


iMend diagnostic service step-by-step

  1. Post your phone in to us
  2. Once we receive it we’ll give you a bell to acknowledge
  3. Our diagnostic experts will initially complete simple hardware checks to look at the overall appearance and observe visible damage
  4. Then your phone is plugged into our analyst computer which tests battery and earpiece issues before looking at every element of your phone
  5. The machine then produces a full diagnostic report
  6. We’ll then give you a call letting you know the issues and any other repairs needed
  7. If we can fix your device we’ll deduct the diagnostic fee from the overall repair change – nice
  8. We’ll crack on with the repair, then post your phone back with a 12-month guarantee


Our advanced diagnostic software works out,  at near-forensic level, what’s wrong with your device. Check it out:DSC_0201This computer programme tests everything – wifi connectivity, touchscreen functionality, you name it.


You’ll also get a full diagnostic print-out detailing every aspect of your phone. Here’s what it looks like:


As you can see from the image above, this powerful tool lets us check for problems with:

  • Wifi connectivity
  • Bluetooth functionality
  • Charging functionality
  • Audio functionality
  • Button functionality
  • Display
  • Touch screen functionality  
  • Battery health


How long does a mobile phone diagnostic take?

An analysis report and full test can be done in 5 minutes. And, as long as there’s nothing majorly really wrong with your device, we repair it on the same day and post it the next. 95% of mobile phones and tablets that come in to us meet this benchmark.

Business phone health check

If you’re a business owner or IT manager with a lot of corporate mobile phones to look after, come to us. We offer a bulk diagnostic service for business mobile phones. So if you’ve 100 devices and you don’t know what’s wrong with them, send them to us – we’ll test them and get them back to you.

We also offer a data removal service, great for peace of mind if you have confidential information you want to manage.

Why use it?

It’s the ultimate business or consumer technology health check. We quickly identify what’s wrong with your device, fix it speedily, and get it back to you. Remember that a diagnostic could flag-up hidden problems with your phone, potentially saving you money later down the line.

Book your phone or tablet in for a repair here.

Quality mobile phone repairs come to Northern Ireland

Today, the atmosphere at iMend Towers has been a joyous one – we’ve been celebrating our recent expansion into Northern Ireland! Woo-hoo!

This means that if you live in Northern Ireland and your iPhone has a cracked screen, you’ve dropped your Samsung in water, your brand-new Nokia has gone on the blink or your iPad is smashed to bits, we can help – our mobile phone and tablet repair service means we have skilled engineers ready to get out to your home, workplace or even your favourite coffee shop and fix phones throughout the whole of Northern Ireland including the following areas:

County Antrim
County Armagh
County Down
County Fermanagh
County Londonderry
County Tyrone

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Why use iMend in Northern Ireland?

  • call-out service – the only company to offer a UK-wide call out service
  • speedy mail-in service (we aim to post most devices back the next working day)
  • professional, friendly, fully-vetted technicians
  • no fix, no fee* (except water damage)


We specialise in more or less everything!

We repair all mobile and tablet devices including those made by:

  • Apple
  • Samsung
  • Nokia
  • HTC
  • Sony
  • LG


Have a phone or tablet that needs fixing?



iPad screen replacement: Why you’ve got to mail it in!

If you have a broken iPad you’d like fixing, we’ll ask you to post it in to us. Unlike our other repair services, we don’t offer iPad repair as a call-out. Here’s why.

Alan, our senior technician, talks us through the process…

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Why don’t do iPad repair as a call-out?

Repairing iPad screens is a delicate process and one the team at want to get absolutely right. There are 3 main reasons we ask our customers to post their broken iPads in for repair:

  • Repairing a smashed-up iPad is a completely different repair job to fixing an iPhone
  • It’s more labour-intensive and it’s messy (if we came to your house we’d make a right old mess – and we’d be there for ages!)
  • It involves using potentially dangerous equipment – we don’t want to leave bits of glue and glass on your kitchen table!

In my experience as a senior technician, a standard iPhone repair takes about 25 minutes – we pop to your home or office, do the repair, then hand you back your fixed-up phone.

But because an iPad has a wider glass surface, an iPad repair takes a lot longer, and because we care about what we do, we want to do the best job for you. That’s why we only accept iPads through the post.


So here’s how your iPad, should it get bashed to bits, will be repaired at HQ:

  1. First, we bring out our heat plate or heat gun. We use these tools because the adhesive that melds the glass screen to the rest of the iPad is super-super-strong – so strong it needs heating up to about 65 degrees (the temperature is even hotter with a heat gun). The extra sticky glue needs heating up to be flexible enough for us to remove the screen.
  2. So – once we’ve removed the screen it takes us about 13.5 minutes (we’ve timed it) to remove any excess glue and shattered glass.
  3. Next, we get the new screen, test it to make sure it’s a-okay and working properly, then get ready to apply it anew.
  4. We apply some more glue to the screen, pop the iPad back on the heat plate and leave it to cool for 15 minutes – enough time for the adhesive to fully bond with the screen.
  5. Then we get some clamps out – these are vice-type bolts that bond the screen and tablet together. Three on each side, then we leave everything to cool down. This takes about 45 minutes or, if there’s time, we leave it overnight.
  6. For a professional finish, we wrap the shiny iPad up in a cling-based wrap to help it to settle and ensure a really even finish. We like to do things properly.


Want us to repair your iPad?

  • Book it in online here or give us a ring on 0333 014 4262.
  • Pop it in a Jiffy, Wrap it in protective packaging, Royal Mail it and we’ll let you know as soon as we receive it.
  • We’ll tell you when your device is repaired and ready for dispatch (we send everything via tracked courier).
  • When you get your iPad back, it’ll come with a 12-month warranty on parts and labour (details here).

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The Safest Hands in the UK: Top 5 Cities That Take Care of Their Phones

In early February we conducted a study of the 5 most clumsiest places in the UK for mobile phone owners. From Lands’ End to John o’Groats we pulled back all the repairs that our iTech network have carried out to date, to see which city was crowned the clumsiest. The results certainly drove a lot of engagement across our Social Channels!

The Safest Hands in the UK:  Top 5 Cities That Take Care of Their Phones

So just over a month on, we wanted to check out the lower half of the table, in particular the bottom 5 places in our database. These are the places that have seen the least amount of mobile phone repairs based on a sample of 5,000 national repairs. You can see more information on how we have worked this out at the very bottom of our post.