iMend.com Launch Apprenticeship Programme

iMend Apprentice Scheme with Stuart Parker

www.iMend.com one of the UK’s largest and fastest growing mobile phone & tablet repair services has invested in an Apprenticeship Programme to support the huge increase in the number of businesses and consumers using their repair service. The investment in apprentices will help to support a massive increase in the number of repairs seen both at their Midlands Repair Centre and also in supporting their 300 plus field based iTechs on the road in planning customers repairs at their home and work.

iMend.com are working in partnership with Midlands leading training provider In-Comm in sourcing high quality apprentices across sales, customer service and repair technicians roles.  Sarah McConomy, Commercial Director at iMend.com states that “recruiting talent into a business is important not only in ensuring that we help local school & college leavers find a career path that is right for them but also in ensuring that we as a business have a structured development ladder that motivates all employees and future proofs the business. An apprenticeship is a great alternative to further higher education, which isn’t the correct path for everyone by offering them a great mix of relevant practical, real life and tutored academic skills that add value to them and to the business in the long term”.

iMend have worked exclusively with training provider www.in-comm.co.uk to source apprentices in roles for Mobile Phone Repairs and also in Sales & Customer Service channels. In-Comm are also helping to develop a wider company training programme in key areas for the business to maximise efficiency.

Sarah continues “We have a great team of mentors and team leaders in the business that are helping our apprentices learn how to repair phones properly to ensure best practice skills and a qualification in Manufacturing Operations that ensures a high performing repair centre. The independent mobile phone repair industry is largely self taught and as a repair training school ourselves (www.imend.com/training) providing a structured mobile phone repair development programme will help to ensure the industry continues to develop and offer higher levels of professionalism and excellent standards. Our Customer Service Apprenticeships are backed by an NVQ Level 2 in Customer Service, so we ensure our customers are offered a high level of service that puts the user at the heart of the repair journey”.

Our Apprentice is Carrying out an iPad Repair

Bryn Roberts, 18 has recently been employed as a Mobile Phone Repair Apprentice at iMend.com and is studying for an NVQ Level 2 in Performing Manufacturing Operations.  Bryn states; “ I wasn’t really sure of my career path before I started this role last year, but knew that I wanted to do something highly practical.  University just wasn’t for me, so being given an opportunity to train in this field and be mentored by a great team leader has no doubt kickstarted my career at iMend.com”.

Eleanor Taking Calls at the iMend Call Centre

Eleanor Cox, 20 had worked in customer service roles before on a part time basis and has been looking for the right Apprenticeship Placement for months before the opportunity with iMend as a Customer Service & Sales Apprentice came along.  Eleanor will complete her NVQ 2 in Customer Service through In-Comm and is already offering high levels of support in the customer service team.  Eleanor states “ I love the positive, can do attitude at iMend, it’s really inspiring.  Customer Service is definitely a professional discipline that can be perfected with good mentoring and training. I love speaking to customers, booking their repairs and ensuring that they are delighted with the whole process.  Already I have mastered sales, live chat, and email channels. This opportunity will help guide my career path moving forward”.

Bryn Demonstrates his iPad Training

Stuart Parker, Business Development Advisor at In-Comm stated, “It’s been great working with the team at www.iMend.com and supporting their training, growth and development needs.  They have a fresh approach to Apprenticeships coupled with a lovely working environment.  We are not only supporting them in Apprenticeships but looking at ways of developing their Team Leaders to ensure they have a proactive development programme for all team members in the business. We are working collaboratively with Sarah and her team to identify skill gaps, help drive efficiency improvements and growth initiatives that will ensure sustainable continued growth over the next 5 years”.

iMend.com are committed to offering its customers an outstanding repair experience and thus investing in training and developing young people in delivering the company values is at the heart of the business.  Sarah McConomy added; “The Apprenticeship Schemes are working really well for the business and we intend to continue to bring in more as the need arises.  With each Apprenticeship we outline a 3 year vision for that person in the business, to see the investment over time adding huge value for all partners involved”.

If you would like to enquire about a Modern Apprenticeship or book in a mobile phone or tablet repair please give us a call on 0333 014 4262 or email support@imend.com