How Does An iMend Call-Out Work?

In the olden days, if you wanted your mobile phone repaired you’d have to:

  • Trudge into town and queue for hours to get it fixed
  • Post it into your provider and wait 2 weeks to get it back


Not any more. offers you a hassle-free alternative: mobile phone call-out repair. Yep, we repair your phone at your home or at your office, right there in front of you.

This blog post answers your frequently asked questions and clarifies the benefits of the frankly fabulous iMend call-out service.

 iMend’s call-out service at-a-glance

We’re the UK’s first and only nationwide call-out mobile phone repair service available. Our skilled engineers will repair your phone, wherever you are – at home, in the office, in the pub – on the same day you book it in.


Our call-out service covers:

  •        Screen and LCD problems
  •        Broken glass and buttons
  •        Charging port issues
  •        Charging problems
  •        Battery replacement
  •        Sound issues


And if your phone can’t be fixed, we operate a no fix, no fee policy. call-out repair in 5 easy steps

Step 1 – Get in touch with us

Damaged your phone? Not to worry – give us a ring, email us or book in online and we’ll sort you out. Getting in touch is easy:


We’ll then arrange for a local iMend technician to come out to you at a time and place convenient to you and get your phone ship-shape again.

confirm repair

Step 2 – We’ll confirm your repair

Next, you’ll receive a call from your engineer within about an hour. The techie will run through your repair in full and confirm the best time and place for the repair to take place.

At we recruit the best technicians in the industry, they are all expertly trained and have undergone rigorous technical and background checks.


Step 3 – The repair

The iMend technician will arrive at your door to carry out your repair. They will ask you where you would like the repair to take place – a clean surface such as a kitchen table or office desk is ideal, but wherever’s convenient for you.


Step 4 – Job done!

Once the technician has completed the job, you’ll be asked to approve the repair and check the device before payment. You can pay with cash or debit card, and remember – if the phone can’t be fixed, you don’t have to pay. Either way you will get a receipt.


Step 5 – After-service commitment

For all our repairs, we provide a 12-month warranty for parts and labour, because we want you to be 100% happy with the repair you’ve paid for.

It’s as simple as that. Our expert service is flexible to your needs and waiting for your call. Need a repair? Book it in with today!