Most Popular Mobile Phone Repairs In 2017

iMend Most popular repairs header

With 2017 done and dusted, we thought it might be worth analysing the most popular repairs performed by technicians over the last year. A similar study was undertaken in 2015, indicating that the iPhone 5 and Samsung Galaxy S5 screen replacement were by far the most popular fixes for iOS and Android models respectively.

Three years have passed and the number of new mobile releases just keep on growing. With both Android and iOS devices producing new models faster than ever, it seems only right that we update the report.

The Screen Replacement Still Remains Victorious 

As you can expect, the most popular repair goes to (drum roll please) the screen replacement! Ditto our 2015 report, the screen replacement is undoubtedly the most popular repair at for both call out and mail in services. This is no surprise for our Commercial Director, Sarah Mcconomy;

“Screen replacements were always going to be the most popular mobile phone repair of 2017. More than a quarter of the country has been subject to an accidental drop or slip of the hand resulting in a broken screen and are walking round with a cracked screen. We repair 100’s of mobile phone screens a day so I was not surprised to see screen replacements top of the list.”

Our recent findings indicate the high demand for screen replacements, taking 40% of all repairs sent to our repair centre and a massive 70% of all call-out repairs.

Most Popular Android Repairs

imend android

The Samsung Galaxy S8 Screen Replacement sits top of the Android list. After its release in April 2017, the number of devices making their way to our repair centre has rapidly increased, particularly in the last six months of last year. With over 20 million sold worldwide, there is no surprise to see this flagship phone in the number one spot. 

Although, the Samsung Galaxy S7 Screen Replacement was not far behind taking almost 15% of all android repairs. With the device being over a year old, the number of broken screens and water damage issues has risen in comparison to 2016. This is expected, studies suggest that the average person will drop there new phone within 10 weeks of buying it.

iMend have also seen a large increase in the number of Sony devices being repaired, particularly the Sony XZ and XA models. The Sony Xperia X series has seen a resurgence in recent years, with many customers being drawn in by their sensational cameras and longstanding battery life.

Most Popular iOS Repairs

It’s time to switch sides and see the most popular repairs for iOS models. This may come as a shock, but the most common iOS repair of 2017 was the iPhone 6 Screen Replacement. It may have been released three years ago but still remains in the number 1 spot. The device features twice with both screen repairs and battery replacements making the top 5 spots. 

In second place is the iPhone 7 Screen Replacement. Being released at the end of 2016, we have seen a sharp rise in the number of repairs for this device over the last year, particularly via our call-out service. We expect by the end of next year, the iPhone 7 will surpass the iPhone 6 as the most popular iOS phone to repair.

Other popular repairs are iPhone 6S and iPhone 5 Screen Replacements. Devices just to miss out on a top 5 spot are the iPhone SE, 5C and 6 Plus, however with the recent release of the iPhone X, iPhone 8 and 8+, these devices are expected to make the top 5 this time next year. 

The Most Popular Mobile Phone Repair Of 2017 Was…

iPhone 6

Well it’s safe to say that the iPhone 6 Screen Replacement is by far the most popular repair of 2017 and it doesn’t seem to be budging as we rollover to the new year.

“It’s no surprise this phone keeps getting repaired as more people hang onto older devices and opt for sim only deals rather than brand new contracts. With some SIM only deals available from as little as a fiver a month  – the iPhone 6 remains a very popular device that has great longevity. The iPhone 6 is still regarded as a brilliant phone and offers many fantastic features”, explained Sarah McConomy.

Although these devices did not make it into our top 5 lists, there have been a number of models, particularly Android, that have seen an a substantial growth in the number of repairs for 2017. Over the past year,  HTC models such as the One M9 and the One M8 have seen an increase in over 30% and 36% repairs respectively. But it’s the LG G5 that has seen the biggest rise with a mighty 42% increase in repairs. However, recent models such as the HTC M10 and the LG G6 are expected to flood our repair centre as the new year unfolds.

If your device did not make either of our top 5 lists – do not panic. are able to fix a wide range of mobile phone and tablet devices. Whether your phone is brand new or old and warn out, our expert technicians are on hand to repair your device to the highest quality.


iPhone 8 Repairs Available Via Call Out Service

Not long after adding the iPhone 8 and iPhone 8 Plus to our mail-in repairs, it gives us great pleasure to announce that both devices can be fixed at the comfort of your own home/workplace via our nationwide call-out service.

Users with a broken iPhone 8 or iPhone 8 Plus are now able to book a same-day or next-day repair from one of our 300 technicians. Our top iTechs will repair iPhone 8 / 8+ screens, batteries and charging ports all at a time and place that suits you.

We will fix your phone at a time or place that suits you!

Book an iPhone 8 Screen Replacement
PRICE: £139.99 plus £15 call out charge

View ALL iPhone 8 Repair Prices

Book an iPhone 8 Plus Screen Replacement
PRICE: £159.99 plus £15 call out charge

View ALL iPhone 8 Plus Repair Prices

For more information relating to our iPhone 8 / 8+ repairs contact:
Call: 0333 014 4262 / Email:

Microsoft Surface Pro 3 Screen Replacement Guide

Over recent months, there has been a big increase in the number of Microsoft Surface Pro’s making their way to our repair centre. The devices are extremely popular among businesses, particularly accountants, designers and marketers. The slimline tablets are renowned for their exceptional processors, standout displays making them perfect for the ever-busy employee.

They may be extremely handy for businesses but repairing these devices is no easy task. Regarded as one of the most challenging tablets to repair, it takes a specialist with an expert eye to complete such a tricky procedure. Not many places in the UK are able to repair these devices, however, are Microsoft Surface Pro specialists, with a dedicated team handling all types of repairs.

Screen replacements on the Microsoft Surface series are particularly hard due to its fragile display assembly. If too much force is applied when removing or reattaching the screen, the display could either break or become faulty.

Here at iMend, we wanted to showcase the lengthy and tricky process of completing a Microsoft Surface Pro 3 Screen Replacement. Check out the step-by-step process below:


Step 1: A heat gun is used on the outer edges of the Surface Pro warming the adhesive, making it soft and easy to split the display screen from the outer framework.


Step 2: After the display has been heated, the technician splits the strong adhesive between the framework and display assembly with a razor tool.


The glass on the Surface Pro is extremely brittle.

Step 3: The technician will start to pull the display assembly from the framework in a gentle manner. Too much force can break or damage the LCD and touchscreen connectors attached to both the screen and the motherboard.


Step 4: The heat gun is worked around the device, heating the strong adhesive while being split with the razor.


Step 5: Once the three sides (top, bottom and left hand side of the screen) have come away from the framework. The screen should be free to open.


Step 6: The battery is then disconnected, cutting all power from the device.


Followed by both the touchscreen and LCD connectors.

Step 7: Followed by both the touchscreen and LCD connectors.


The final side of the screen is heated. Once the adhesive has warmed, the screen is then removed.

Step 8: The final side of the screen is heated. Once the adhesive has warmed, the screen is then removed.


The technician will use tweezers to pick away at excess glue left by the previous display assembly.

Step 9: The technician will use tweezers to pick away at excess glue left by the previous display assembly.


Glue removing solution is rubbed over the remaining fragments of glue, leaving a clean frame.

Step 10: Glue removing solution is rubbed over the remaining fragments lumps and bumps, resulting in a clean frame.


The LCD connector is removed from the old assembly.

Step 11: The LCD connector is removed from the old screen and transplanted to the new assembly.


Step 12: Adhesive tape is applied to the edges of the framework.


Step 13: The LCD connector is then reattached to the Motherboard, along with the touch screen connector.


Step 14: The battery connector is then reconnected to the motherboard ahead of the screen test.


Step 15: The display is checked for dead pixels, lines in the screen and touchscreen responsiveness.


Step 16: The new display assembly is then gently placed and stuck into position, completing the screen replacement.

As you can see, completing a Microsoft Surface Pro 3 Screen Replacement takes time, patience and precision. Our repair centre specialists have numerous years of experience in repairing leading mobile phones and tablets including all Surface models.

It’s always worth enquiring about a broken Microsoft Surface Pro. With the some of the devices costing as much as £2,000 to buy from new, it could end up being a costly paperweight!

If your business would like to book a Microsoft Surface Pro Screen Replacement, look no further than Click here to see our range of repairs.


iPhone 8 Plus Screen Replacement – A Technician’s Guide

At the end of last year, we added the iPhone 8 / 8+ to our website. The number of repairs for both devices have rapidly increased since the turn of the New Year with (as you can expect) screen replacements topping our most popular repairs list.

With this in mind, it would only be right to show our customers the detailed process our highly skilled technicians undertake when completing an iPhone 8 Plus screen replacement:

iPhone 8 Plus Screen Replacement – A Technician’s Guide
Step 1 – Opening The Screen

Start by removing the screws from either side of the charging port. This will effectively loosen the the display assembly and allow the technician to wedge the iSesamo tool in between the framework and the display screen.

With the iPhone 8+ being IP67 water resistant, trying to pry open the device can be rather tricky due to the amount of adhesive and gaskets contained in the device. It’s considerably harder to open then that of previous models.

Use the iSesamo tool to slide between the two compartments, splitting the adhesive and releasing the screen from the frame. The device should now open.

Step 2 – Disconnecting The Battery

On first glance, it’s obvious that Apple have decided to swap their tricky tri-point screws for dinky phillip-head (JIS)screws. Besides the change in screws, disconnecting the battery in this device is exactly the same procedure as the iPhone 7+.

Firstly, remove the lower display bracket securing the FPC connectors. There are four screws to remove in total, in order to prevent long screw damage (check our iPhone 7 screen replacement guide) in future steps, it’s advised to leave all screws in a memorable order. There are three different sized screws within this step, ensure that the screws go in the hole they came from.

Do not proceed with the repair until the battery is disconnected. Attempting a screen replacement while still connected to the battery can be costly, risking the chance of damaging the fresh new screen. Although there is a very slim chance of this happening, its better to be safe than sorry.

Now that the battery has been disconnected, use the spludger to disconnect the battery connector. Be careful when performing this operation, if you were to remove the connectors forcefully there is a strong risk of ruining the connection between the battery and the logic board.

Step 3 – Disconnecting The Display Assembly 

Now there is no power charging around the device, it’s safe to disconnect the display assembly from the motherboard. All iMend technicians use a plastic spludger when disconnecting the display assembly. Do not use too much force when prying the connectors, as it is easy to damage the connection between the motherboard and screen.

Disconnect the display connector situated at the lower end of the device. Once this is done, the display cable below becomes visible. The same procedure is used to disconnect the second cable.

Once the lower display cables have been disconnected, the tri-point screwdriver makes a cameo appearance to remove the two screws (1.0 mm and 1.2 mm) securing the upper bracket. Now use the plastic spludger to disconnect the top ribbon from the motherboard.

Step 4 – Removing Home Button/Touch I.D.


There are three screws securing the bracket and one directly in the centre of the home button. Once the screws are removed, the bracket will become loose again. The connector situated to the left of the home button must then be disconnected. Gently push under the display screen, then lift to remove the home button.

Step 5 – Removing Earpiece Speaker

The earpiece speaker is situated at the top of the device. Once the 1.7mm and two 2.6mm screws are removed, use tweezers to detach the bracket. Use the tweezers again to move the camera out of the way of the earpiece speaker.

Two small phillip screws either side of the speakers will become visible. Use a dedicated screwdriver to remove these screws, detaching the earphone speaker.  Remove the speaker with your tweezers.

Step 6 – Removing Front Camera and Sensory Cable

Once the earpiece speaker has been removed, lift the sensory cable out of the recess with the plastic spludger. This fragile cable is attached by extremely strong adhesive which ultimately could damage the component if removed with too much force. If needs be, heat the display assembly to make this step easier.

The pick tool is then pushed under the cable and then moved towards the screw posts. The housing is then lifted, popping the cable out of the plastic posts. The camera and sensory cable is now removed from the back of the display assembly.

Step 7 – Removing LCD Shield


There are six screws that attach the LCD shield to the display assembly. Once the six screws are removed, put display assembly onto a heat tray.

Step 8 – Applying LCD Shield To The New Screen

After the LCD shield has been cleaned, reapply the screws previously used on the broken display screen.

Step 9 – Re-Installing The Home Button

Re- installing the home button is by far the most challenging part of the repair. The connector situated to the left of the home button must be re connected using the plastic spludger. This must be done with precision, if re-attached incorrectly, the home button/touch I.D will no longer work, leaving the mobile unusable.

Step 10 – Transplanting The Earpiece Speaker, Front Camera, Sensory Cable And Flex Assemblies


Transfer the flex over to the new display assembly helping the camera sit snug.

The earpiece speaker will now fit perfectly into the assembly. Once fitted, the front camera will bend back into place.  Place the bracket back into position in order to keep the camera safe and secure.

Step 11 – Reattaching The Sensory Panel

The sensory connector must be reattached to the motherboard with precision. If the connector is pressed with force there is a high chance of the bending the component. Often leading to dead pixels on the screen or an unresponsive display.

Step 12 – Reconnecting The Battery

Once the battery is connected, reattach the bracket to help secure the battery connectors. To attach the bracket correctly, ensure that the screws are placed in the correct holes. If screwed incorrectly,  long screw damage can occur, destroying the phone beyond economical repair.

Step 13 – Fixing The New Screen

Once the battery has been connected, the screen pops back into it’s location clips, a much easier process then that of the iPhone 7+. The final two screws either side of the charging port can now be added.

As the guide indicates, repairing such a highly valued device should always be undertaken by an expert. With a number of challenging procedures (particularly the home button and the transplanting of the camera) it would be a huge risk to perform this repair without the expert knowledge and experience of repairing iPhone devices.

If your iPhone 8 / 8+ is in need of a repair, do not panic! Mail-in your device to our repair centre and let our highly skilled technicians deal give your phone the tender love and care it rightly deserves. All repairs undertaken by an iMend tech come with a 12-month warranty.

Interested in getting your iPhone fixed? Click here to view our range of repairs.