Repair Your Old Devices to Gift for Christmas


The countdown to Christmas has started! With less then two weeks until you, your family and friends will be exchanging laughter, joy and a whole heap of presents –  there is one present that many are hoping to find under the Christmas tree this year…a new mobile phone.

A mobile phone may be one of the most requested presents on everyone’s Christmas list but the price for a latest model will have you reaching for the mulled wine. As you may know, the iPhone X is selling for as much as £1000 and the Samsung Galaxy Note 8 for just under £900. Even older models such as the iPhone 6S and the Samsung Galaxy S6 could see you forking out over £500 and these devices were released over two years ago. It may be time to start searching for other alternatives.

With this in mind, a very popular idea for Christmas 2017 is to gift an old mobile phone to a loved one. It’s a truly wonderful idea! Recent studies show that this is becoming a common trend among families, with 30% of parents passing down their mobiles to their children. A large proportion are being offered as presents for birthdays and other special occasions. But with Christmas day just around the corner, expect this percentage is set to rise.

iMend Can Facelift Your Old Device So It Looks Good As New!

But how does gifting an old phone relate to Well, during this time of year many parents and family members get there old phones repaired so they can gift them to their children or friends ahead of the big day. Over the past few weeks, the number of repair requests have rocketed!

iMend have seen in the past three years a 25% uplift in the number of devices being booked in via our mail in and call out service for brand new screens, batteries and rear housing (phone backs) to be gifted during the Christmas period. Many savvy parents love the fact that can repair their devices so they look and operate as good as new as well as providing a fantastic post test report that accompanies the device.  Each device comes with a 12 month warranty that ensures your Kids Chrimbo gift stays in cracking (pardon the pun) condition! Your gift ends up looking good as new as the recipient is none the wiser on Christmas Day.

With the average repair costing between £60 – £80 and simple battery replacements around £39.99, it makes complete sense for a second-hand device to be repaired and gifted. Compare this to a brand new device which costs hundreds this really is a great, cost effective way of providing a gadget gift to your loved ones this Christmas.

Which Mobiles Are Popular To Gift?

As expected, phones that are offered through gifting do not tend to be the latest releases. Many parents and family member pass down mobiles that are recently out of contract or have just been paid off and replaced by a recently released model. This year, the most popular models that iMend have seen repaired for gifting are the iPhone 6S and Samsung S6, two models that are just over two years old and commonly being downgraded by parents or working family members. But phones are not the only devices that come in to be repaired and then gifted.

Tablet devices are just as popular. For the same reasons as mobile phone gifting, tablets can be extremely expensive to buy brand new. It’s fair to state that there has been a sharp rise over the last month in tablet repairs ahead of the festive period, particularly, iPads. Other devices such as iPods, Samsung Tabs and Microsoft Surface Pros are also commonly repaired at the iMend repair centre.

Many customers are also repairing their old devices to sell on for extra money to top up their Xmas budget. As stated in a recent blog post, you could make up to £100 from repairing and selling your old phone. This amount of cash could be really beneficial over the ever expensive winter months.

Is There Time to Get My Device Fixed And Returned For Xmas?

With two weeks to go, can easily repair and fix most faults across all makes and models.  iPhone screen repairs and charging faults can be repaired the same day via our call out service.  Samsung screens and other models will be repaired and sent back to you in 2 -3 days via our mail in service. are the leading mobile phones and tablet repairs service with over 250 technicians working on our network across the UK. All parts used by our technicians are triple A quality and each repair comes with a twelve month warranty. Click here to book your repair in time for Christmas!

Pre-Christmas Savings: 40% off iMend Training

For a limited time only, are offering 40% off level 1, 2 and Fast Track training programmes as part of their Pre-Christmas sale. 

Offering a range of unique programmes for different skill levels,’s training courses are designed to train both new and experienced technicians giving you the knowledge and practical skills to immediately use in your business.

With over 12 years in mobile and tablet repairs training, our experts are able to train technicians of all skill levels with vast expertise in all types of repairs. Our experts will offer unbeatable industry knowledge while constantly developing your practical techniques, ensuring that you will become an all-round accomplished technician.

After completing an, you will have the choice to join the Network and instantly start receiving jobs post the course! By becoming an iTechnician, you will gain an instant return of investment. It’s a great way to kickstart your career into the the mobile and tablet repairs industry.



Enquire today to receive 40% off these selected courses!


iMend Level 1 – New Technician 

This course offers all of the key skills necessary to learn to be a practising mobile phone and tablet repair technician in 3 days.

  • A 3 day course which covers iPhone, iPad & Samsung device repairs including screen replacements, ports, batteries & small part repairs
  • Best practice testing & repairs
  • Manage parts sourcing and post care warranty advice
  • Basic device troubleshooting
  • Equipment sourcing guide


iMend Level 2 – Intermediate Technician

This course offers all of the key skills necessary to learn to be a multi disciplined mobile phone and tablet technician in 4 days.

  • A 4 day intensive course which covers iPhone, iPad, Samsung & Sony Devices including screen, ports, batteries & small part repairs

  • Basic diagnostics including everyday common faults, how to problem solve

  • Device diagnostics & troubleshooting

  • Liquid Damage repair process

  • Best practice testing, repairs

  • Manage parts sourcing and post care warranty advice

  • Equipment sourcing guide Fast Track – Level 1/2/3 

This course offers all of the key skills necessary to learn to be an Advanced Phone and Tablet technician in 6 days covering Level 1,2 & 3.

  • iPhone, iPad, Samsung & Sony Devices including screen, ports, batteries & small part repairs

  • Liquid Damage repair process

  • Best practice testing, repairs

  • Manage parts sourcing and post care warranty advice

  • Advanced Diagnostics including Multi-metre testing, Software Mapping, Understanding Board Diagrams

  • Entry Level Soldering to Mastery

  • FPC Connector Replacement

  • Tristar Replacement

  • BGA Rework

  • Charging Port Replacement

  • Touch, Charge & Power IC Replacement

  • Equipment sourcing guide

If you are interested in joining one of our training programmes, click here to find out more about the courses on offer.

This offer is active for 72 hours, use code: TRAINING40 to active your 40% discount.

iPhone 7 Screen Replacement – A Step By Step Guide

Mobile phone screen replacements are the most common repair at The easiest way of breaking your screen is by accidentally dropping the device onto a hard floor but here at iMend, we’ve heard some weird and wonderful stories, from leaving your phone on the roof of your car to breaking it while your asleep.

We always recommend that you seek help from a mobile repairs professional, as replacing your screen, LCD and digitzer can be extremely risky…

The Risks Of Doing It Yourself

Attempting your own repairs can be very risky business. Without a professional hand in mobile repairs, it’s very easy to ruin your device with one little slip up.

A screen replacement, particularly the iPhone 7, is extremely challenging. In comparison to the iPhone 6, it is much more complicated with extra parts having to be removed and much more tricky tasks throughout the repair.

One of our top technicians, Karol, recently explained some of the dangers of DIY repairs and the trouble it can cause your device. Click here to find out some of Karol’s top tips when repairing your mobile.

A Step-By-Step Guide On Replacing An iPhone 7 Screen


Step 1. Book In Your Repair


When repairing your iPhone with, you have two options. You can either mail-in your phone to one of our repair centre of get your device fixed at the comfort of your own home by one of our nationwide technicians.
When booking an iPhone 7 screen replacement, you will receive a brand new AAA screen made up of Glass (digitizer), LCD and touchscreen.

Step 2. Initial iPhone Inspection


First things first, the technician will need to establish the level of damage the screen has gained. The frame is also inspected, making sure there are no dents or bends. If you were to try and replace the screen without checking this important procedure, the new screen may not sit flush.

Step 3. Removing Bottom Screws and Screen

Slowly and carefully remove the two bottom screws either side of the charging port, loosening the screen.

Once the screen has started to loosen, the tech will use a suction cup on the lower part of the screen (near the home button) or an iSesamo tool to ease open the gap between the screen and the case.

Insert the spludger in between the gap, gently splitting the adhesive. Ease around the left side of the phone separating the case and the screen, then repeat on the right hand side.

Slightly lift the bottom of the screen, this will pop the clips holding in the rear case.

Finally, Open up the iPhone by lifting the left side of the assembly. Similar to opening a book.

Step 4. Disconnecting The Battery


Once you have lifted the screen of the iPhone 7, it’s time to disconnect the battery. Start by removing the four screws holding on the lower connector bracket. This bracket should now be removed. One of the screws will be longer then the others.

Lay your screws in order. Putting the wrong screws back in the wrong holes will lead to long screw damage essentially piercing and inevitably breaking the motherboard.

Use your plastic spludger to disconnect any FPC connectors. This removes all power from the phone. Be gentle, you can remove the socket from the motherboard, breaking your battery connector.

Step 5. Removing Display Assembly

There are two 1.3mm screws at the top of the device. Slowly remove these screws and remove the front panel bracket, revealing the front panel sensor assembly.

Disconnect the front panel sensor assembly from the logic board with a plastic spludger. You should now be able to remove the display assembly. Once again, be gentle when trying to disconnect the sensor assembly as with too much force you could remove the socket to the logic board.

Step 6. Removing Home Button/Touch I.D


Remove three 1.3mm screws and 1.1mm screw behind the home button. Ensure all of the screws are in order to prevent long screw damage when assembling the mobile back together. Remove the bracket that secures the home button.


Use your plastic spludger to lift the home button connector to disconnect it from it’s socket. Once again, be very gentle when lifting the connector. Too much force will disable the touch sensor.


Once again use your spludger but this time move the underlying connector away from the home/touch ID button. To prevent damage apply heat allowing the component to become supple.

Step 7. Remove Earpiece Speaker


Remove the two 2.6mm screws and one 1.7mm screws and proceed to remove the bracket with your tweezers. Use the tweezers to lift the front camera out of the way allowing you to reach the earphone speaker.

You will see two screws either side of the silver panel. Both screws are different sizes so make sure that the 1.9mm screw goes back into the left hand side screw hole and the 2.5mm screw goes back into the right hand side, otherwise long screw damage can occur. Use your tweezers to remove the earphone speaker.

Step 8. Remove Front Camera and Sensory Cable


Start by using your plastic spludger to gently lift your ambient light out of the recess of the front panel. Place your iPhone back onto the heat plate. The adhesive will now be easier to break. Place your pick under the front camera housing and slowly slide towards the screw posts.

Once you get close to the screw posts, start to lift the cable with your pick popping the two plastic posts removing it from the last part of the adhesive. The front camera and sensory cable will now be safe to remove.

Step 9. Remove LCD Shield Plate



There are three screws both sides of the display assembly. Make sure they are in a distinctive place away from other screws. Once again, use your heat tray to warm the adhesive.



Use the pick and slowly slide and break the adhesive, starting at the corner near the home button and moving across. Once you have broke the adhesive, slowly lift the LCD shield plate. Be extremely careful as you can snag the display data cables if not done correctly.

Step 10. Reattaching LCD Shield

Once the device is cleaned, the LCD backplate should be reattached with the same six screws previously used.

Step 11. Re-Installing Home Button/Touch I.D.



Re-installing the home button is one of the hardest parts of the repair. It takes a lot of care and precision. The technician then checks the feel of the home button ensure it is the best fit.


Step 12.  Transplanting the Earpiece Speaker, Front Camera, Sensory Cable and Flex Assemblies


The flex from the previous screen is transplanted onto the new screen. The flex helps the camera sit perfectly in the phone assembly. The flex for the sensory and front camera is first, placed in between the plastic gasket helping align up the sensory cable.



Once the cable is fitted, the front camera should still be well out of the way of the earphone speaker.


Next, screw the earphone speaker back into place using the exact same screws. Once the earphone speaker is fitted, the camera can can now bend back into place.

Step 13.  Reattach Sensory panel

Carefully place the sensory connectors back onto the logic boards. Do not push from the centre as the can bend with ease, which can result in a black screen of strips on the LCD

Step 14.  Screen Test


The tech will then test to see if the screen is fully functioning. The screen is turned on, and test for blemishes such as dead pixels. This is usually tested by dragging an app around the screen to identify any issues with the screen.

Step 15.  Reconnect PCB Connectors


After all of screen test checks are complete, it is safe to connect the PCB connectors. Similar to the sensory connectors, you must be careful reconnecting the connectors as they are easy to bend and ultimately ruin.


Fix the bracket back into place using the correct screws.

Step 16. Fix The New Screen


It’s now time to put back the screen into placing popping the screen into the location clips. Once this is completed, insert the two screws into the holes either side of the charging port.

As you can see, an iPhone 7 screen replacement is extremely difficult and should only be attempted by a professional. One mistake could cost you extra cash or possibly destroy your mobile.

Getting your iPhone 7 repaired by ensures that the best quality parts and tools will be used by a mobile repairs expert. Each device comes with a 12-month warranty. We offer both a mail-in service where you can get your mobile fixed at our repair centre or get your device fixed at the comfort of your own home. Click here to book you iPhone 7 Screen Replacement. Provide Mobile Phone Training to Fire Service offer leading training programmes for mobiles and tablets, providing both standard and bespoke courses for businesses and public services across the UK. Each programme is taught by a training expert, ensuring that every trainee will complete the course with a solid understanding and the practical skills to perform their own repairs to a professional standard.



Oxfordshire Fire & Rescue Service contacted iMend Training to look at offering a Training Course at their premises to 9 of their Technical Communications Team across the three different counties making up the Thames Valley – Oxfordshire, Buckinghamshire & Royal Berkshire.  Mobile phone devices are a lifeline to the Emergency Services and there is a need for team members to get any broken devices back in action very quickly.  With this in mind, worked with Oxfordshire Fire & Rescue Service to design a training programme delivered at their HQ site in Kidlington to teach a mixture of new and intermediate trainees how to repair iPhone & Samsung devices.

Sarah McConomy, Director of, stated; ” iMend have cornered the market with training for consumer and corporate customers including new technicians, high street retailers, police forces, government bodies.  As one of the largest repair companies in the UK, they are perfectly placed to offer the best practice, professional and real-world training courses.”

Sarah McConomy and Sarah Mackay of the Oxfordshire Fire & Rescue Service worked in collaboration to create a bespoke training programme to cater for the service’s mobile repair requirements during an intense one day training programme.

Due to the fast nature of emergency services, the Fire Service teams wanted to learn how to repair mobile devices to ensure a speedy and efficient solution to any of the ‘wider teams’ mobile issues ensuring they are back in action promptly.

During the training programme, each member performed a range of the most common repairs on the iPhone 6S and Samsung J5 (2016 and 2017 models) including best practice repair guidance across screen replacements, charging port repairs, battery replacements and pre/post device tests and diagnostics.



Sarah Mackay,  who organised the training commented  ” The team members from the three Fire & Rescue Services found the course fantastic. The training was enjoyable, useful and practical which all of the members benefited from.  I will be looking into more courses for additional team members in the future.”

Other members of the course were also thoroughly delighted with the training given by our expert. Denis Lenihan stated,” An insightful course with a friendly and patient trainer, thanks Rob!” are the industry leading mobile and tablet repair trainers. As one of the largest repair companies in the UK, iMend have the ability to deliver superior training requirements delivering all of you practical needs in environments conductive to the clients.

If your business is interested in one of our standard or bespoke training programmes, click here to enquire today.