iMend Nominated For Best Service And Repair At What Mobile Awards 2017!


Vote For Chance To Win a Flagship Handset!

iMend Nominated For Best Service And Repair At What Mobile Awards 2017

Vote Now are proud to be nominated as a finalist for Best Service and Repair in the 2017 What Mobile Awards

For 12 years the What Mobile Awards have been the UK’s biggest mobile consumer voted awards – decided, not by judges or journalists, but by the thousands of readers of What Mobile and visitors to

We would like to thank all our team, technicians and customers who have supported this year

Final voting is now open for the Award. We would be really grateful if you could vote for us by clicking here

Oh, and don’t forget, as a thank you for completing the voting survey, you’ll be in with a chance to win a flagship handset!

Vote Now

iMend Nominated For Best Repair Company At Mobile Choice Awards 2017!

Vote For Chance To Win a OnePlus 5, Huawei P10 or Nokia 3310!


iMend Nominated For Best Repair Company At Mobile Choice Awards 2017

Vote Now are proud to be nominated as a finalist for Best Repair Service in the 2017 Mobile Choice Awards

For 17 years the Mobile Choice Awards has been the UK’s most prestigious, consumer voted awards celebrating the best of the mobile industry

We would like to thank all our team, technicians and customers who have supported this year

Final voting is now open for the Award but closes in just over a week. We would be really grateful if you could vote for us by clicking here

Oh, and don’t forget, as a thank you for completing the voting survey, you’ll be in with a chance to win a OnePlus 5, Huawei P10, Honor 9 or new Nokia 3310!

Vote Now

iPad Air Screen Replacement Step by Step Guide

iPad Air Screen Repair

iPad Air Screen Repairs are amongst the most common iPad Screen Replacements that come into the iMend Repair Centre. Our talented technicians fix hundreds of these devices on a monthly basis. If you have a broken or cracked iPad Air that requires a glass replacement or repair take a look at how our technicians fix this device. This handy Guide will document the steps involved in replacing the front glass and digitizer assembly on an iPad Air 1st Generation.

Step by Step Guide to an iPad Air Screen Replacement

Due to the screen being very cracked we put a plastic lens film over the screen. This is a safety measure to prevent the glass shards breaking off or shattering further.

Plastic wrapping a smashed screen on an iPad Air

After the plastic lens film is fitted it is then heated up slightly just to help it stick to the screen.

Removing excess plastic wrapping and broken glass



With the lens film added we then use a blade to cut the excess film off from around the screen. This helps to keep any glass that breaks off from the device in place.

Before removal, heat is applied to the device to soften the glue



Next we will be getting the device heated up so we can weaken the adhesive underneath the screen.

If you have a heat plate, which is what the team at use we recommend you set the temperature to 90.

Using the heat plate we’ll leave the device on there for around 5 minutes.

We heat from the back frame and not the screen. This is because the metal frame will hold the heat and stay hot for longer enabling us take the screen up without having to reheat.

Using an iSesamo tool to pry open an iPad Air



Now the device is hot enough we can use the metal pry tool (iSesamo Tool) to get between the frame and digitizer to lift the screen away.

We start at the top of the screen as there is no flexes or components you can break from there.

Carefully removing the iPad Air Front Glass

Now the top half of the screen is moving free from the frame we can usually grab the screen and slowly lift it up applying slight pressure but not too much as you will likely end up smashing the screen even more.

It’s best to take your time with every aspect of these repairs if you have never attempted them before, as you may cause yourself more issues down the line.

Technician has removed the iPad Air's Front Glass

With the screen lifted up we can now see that the three flexes that are present are from the Digitizer and one flex is for the Home Button.

Be mindful when moving the screen up and away from the device as the screen will open like a book.

Flexes are located on the right side of the device.

Technicians remove the LCD on an iPad Air


Now that the screen has been lifted up from the frame we can now take the LCD out.

To get the LCD free we need to remove the 4 screws that are on either corner of the LCD frame. With this repair the LCD does not require replacing, so we will remove this and replace it again in a short while.

Screws are marked with red circles

iTech's remove the screws on an iPad Air LCD

It will be best to lay these screws out as you remove as the 2 screws are slightly different in length and width.

Although none of these screws will screw onto or through a board, if you screw the incorrect screw in you may get a loose LCD if you do mix your screws up.

iPad Air LCD Screws laid out in order



As you can see the screw on the top right has noticeable difference to the sizes of the other 3, so it’s important to lay them out and keep them safe.

Technician removes the LCD on this iPad Air

With the LCD screws now taken out we can lift the LCD up and away from the frame.

Lift the LCD from the top near the camera modules as the flex connector is fitted next to the Digitizer flexes.

The flex protrudes from the bottom of the LCD.

The internals of the iPad Air without an LCD and Digitizer

Never apply pressure when taking the LCD up.

These components are fragile and have a chance of breaking if any pressure is added to it.

Also be mindful that the connector won’t extend the LCD out too much.

Removing the plate protecting the iPad Air's screen flex



When the LCD has been lifted up you’ll need to disconnect it, along with the digitizer and home button flex.

To do this you’ll need to remove the metal flex plate shown here.

There is only 3 screws on the metal flex plate and all are the same screw type. However keeping them laid out correctly is always best practice.

Removing the LCD Flex on an iPad Air



With the metal flex plate removed you can now disconnect the LCD, Digitizer and Home Button flexes.

Here we are disconnecting the LCD Flex.

Removing the Digitizer flex on an iPad Air

The two flexes here are the digitizer connectors that are being removed.

We use these plastic spludger tools to remove the connectors.

As the battery hasn’t been disconnected we don’t want to use any metal tools.

Keep the removed parts in a logical order



Again here is how we layout screws for reference later when you refit these screws and metal flex plate.

The technician disconnects the home button flex

Then the last connector we’ll be disconnecting is the home button flex.

It’ll come with heat tape on top. Make sure you keep this safe to refit back onto the gate.

In order to remove the home button, the technician lifts the gate first



This uses a gate type connector so you’ll need to lift the gate up to pull the home button flex out.

Technician cleans the frame around the iPad Air






At this stage we’ll need to clean up the frame.

Removing adhesive from the frame of an iPad Air


To clean the frame we use a metal scraper tool and isopropyl alcohol. The alcohol is used to loosen the adhesive that is still stuck to the frame.

Make sure there is no glass shards or anything else that can cause pressure onto the screen later on when fitting the screen.

Frame needs to be flush.

The new glass screen is ready to be attached to the iPad Air



When the frame is as clean as you can get it, we’ll next look at the screen part we are attempting to fit.

We’ll check this part over for any marks, scratches or warps in the screen.

Also check that the flexes don’t look torn, heavily bent or anything else out of the ordinary.

This part comes with the home button to speed up time.

However if you have a part not with the home button, you simply take the old home button and glue it to the new screen.

Using a little heat, the home button plate can be removed



To remove the home button if you need to, place on the heat plate or use your preferred method of heating the metal home button plate.

Removing the iPad Air Home Button



Put slight pressure on the plate as you are heating and it will slowly peel away from the old screen.

Be careful with this as the flex is attached to the metal plate rather than the home button.

The stripped down components of the iPad Air Home Button



The home button components are these. So if you are to replace this button you’ll have something like this.

Once the iPad is cleaned, it is ready to receive the new screen



With the frame cleaned (and if needed) the home button fitted onto the new screen, we can move on to adding adhesive onto the frame.

We use White Double Sided Adhesive tape.

Taping the frame ready for the new iPad Air digitizer


When the taping is all done you should have something looking like this.

We use tape instead of any type of glue. This is because we’ve used many methods of sticking the screens down and overall the tape comes out on top.

Holding the screen together more securely, making it harder for the screen to lift away when device is running hot, etc.

Using plastic tools to reconnect the digitizer



Once your tape is on you can go ahead and connect your new digitizer on the device.

Again we use plastic tools rather than metal tools during this process.

Reconnecting the iPad Air home button


We can then reconnect the home button flex.

Again this is a gate connector so make sure the gate is up and slide the connector in.

There is a white line on the connector so you’ll know when it’s fully in when the white line meets the gate connector.

Reconnecting the iPad Air Home Button


We can now connect the LCD connector and then screw the metal flex connector into place.

If the LCD is damaged and you are replacing it with a new part, this would be the time to add the new LCD. Simply fit into place. (Best to test LCD before fully assembled)

Again these screws are the same but with laying them out you’ll have a better understanding of the where they go.

The LCD is lowered back onto the frame



With the metal flex plate in place, we can lower the LCD back down into the frame.

Reattaching the LCD to the iPad Air Frame


Again don’t use any pressure when fitting back down. You shouldn’t have to force or even push the LCD down. It should fit right into place with ease.

We can now add the corner screws back in.

Making sure the screws are in the correct screw holes.

Long thin screw should fit in the top right corner.

Our iTechs use a fine haired brush to remove dust from the LCD



We’ll now clean the LCD. If there are fingerprints on the LCD we suggest using a wipe cloth (White Clean Room Wipe Cloths) to remove them.

If these are unavailable, simply use a fine haired brushed to brush away dust and glass shards.

The Device has been cleaned and is ready to be sealed with the digitizer



Once all cleaning is done and there is no marks, fingerprints or anything else that can dirty the LCD we can proceed to fit the digitizer down.

The iTech carefully lowers the Digitizer back onto the device


When lowering down, do this slowly just in case there is dust or hairs that float back onto the LCD.

Once fitted down, give a quick check on the home button. Making sure even though the screen is fitted down that the Home Button will still click.

Try this a few times to make sure that the button doesn’t stick down or sink into the device.

If all is working as normal we can continue.

The iTech checks for a flush fit between the frame and glass



We can give it a quick test over. Making sure everything replaced is working and looks flush and clean.

Run along the corners with your finger, if it rises or lowers anywhere.

Just to make sure there is no pressure somewhere under the screen.

Best to check now before you tape the screen down and the adhesive sets.

If pressure is under the screen, regular usage can cause breakage.

The iPad has now been sealed down with masking tape whilst the adhesive sets



Now tape the corners of the device, so the screen will be held down into place.

We suggest taping either side of the home button then down every side.

Once done we put the device back onto the heat plate for a minute to just help the adhesive tape set.

Don’t remove tape until the device has cooled down and set for a least 20 minutes.

…and we are done. You’ve now got a fully working iPad Air with a brand new front screen.

So there you have it, iMend’s detailed guide to replacing your broken iPad Air Screen. are iPad repair experts and can complete repairs on broken digitizers, LCD’s, charging ports, batteries and also complete Advanced Repairs including Diagnostics and Liquid Damage Repairs.

If you would like to book in for an iPad Air Screen Repair please visit our site and book here.

iMend can repair any make or model of phone & tablet, so for a full list of our repair prices visit the link below

Top 10 Questions iMend Technicians Get Asked

One of our iTechs answers technician Mobile Phone questions

A day in the life of an mobile phone technician is never the same as each broken device presents its own set of problems. There are however a number of questions that a mobile phone & tablet repair technician gets asked on a regular basis. We thought it would be useful to share the answers to these questions.

So let’s hear it then, the Top 10 Questions that an Mobile Phone Techie gets asked…..

Question 1

Can you just replace the glass only on my device screen rather than having to fit a new LCD as well? Cracked iPhone screen
An iPhone Screen Replacement comes as a fully bonded unit including the LCD & Glass


Most phone & tablet screen replacements come as fully bonded units which mean that the glass and LCD are fused together in the frame, so the glass & LCD will be replaced in full. Glass only replacements can only be done in clean, workshop, dust free environments with specialist tools and equipment and on selected makes and models. This is why an iPhone Call Out Technician could not offer this option. There are occasions when a glass only repair can be done on some Samsung and iPad screens. These can only be done at the repair centre and will be specified on  We will only complete a glass only repair if we recommend that they are a stable and high quality repair.

Question 2

Will the technician access my personal data and imagery during the repair?

iMend Adheres to Strict Data Protection Guidelines
iMend adheres to strict Data Protection protocols


No the technician will not do this.  A call out technician will perform the repair in front of you so you can see exactly what he/she are doing and you can even put the passcode in your phone without the tech seeing it.  Our Repair Centre is fully data protected and technicians all DBS checked, which means that anyone that works on your device has been background checked by  As we are listed on the data protection register we adhere to these regulations and we cannot access any of your data!

Question 3

My device has been immersed in water.  Should I put it in a bag of rice?

Water Damaged Phone in a bag of rice
Putting your phone in rice will not remove water from the device


No, a bag of rice will not remove the liquid from inside your device.  It’s an urban myth. Rice has actually got the potential to clog your charging port and the starch in the rice could in fact accelerate the corrosion process and cause motherboard damage.  The only solution is to send it into for a full chemical clean. For further information read our recommendations about what to do after your device has been exposed to liquid. Water Damaged Device – What do i do next?

Question 4

Can my iPad be repaired onsite? iPad Repair
iMend ensure best practice iPad Repair


If you want a high quality repair we recommend that an iPad is not repaired onsite.  iPads have a large surface area of glass and as such will cause a mess in people’s homes and offices with small, dangerous shards of glass that could be exposed as part of the screen removal.  iPads also need to be heated up to high temperatures to remove the glue from the screen competently and then after the repair need to be cooled down and wrapped in a cling film/tape/clamps to ensure that the screen bonds with the frame effectively for several hours afterwards.  If this is not done there is every chance that the screen will start to lift off the frame. Take a read at why we recommend iPad repairs are not done on site. iPad Screen Replacement

Question 5

Can you replace my screen if the device or housing on the back is bent?

An iPad Mini in need of a new rear housing
Rear Housing repair on an iPad Mini


After a device has been dropped or suffered impact there is a good chance that the frame has been bent or misshapen. A repair technician will be able to to their very best with straightening tools onsite to straighten out the frame but in many cases the frame or rear housing will need to be replaced so that the device is straight enough for a screen to be mounted without it lifting off again in the future.  If the screen is not set to a straight rear surface when the device is used there is a good chance that the screen will move, lift or dislodge.

Question 6

Will i void my warranty if I have scratched, dropped or cracked my device? iPhone Repairs
Will warranty be voided if i crack my phone?


All repair companies warranties (including state that accidental damage voids the warranty and you will require a new repair.  If a screen is cracked, has signs of scratches, dents and wear and tear caused by the user this would not be covered under a typical warranty as this would be termed user fault. There are occasions however that technician error when fitting the part can cause small cracks to appear on the device for instance if key screws have been overtightened.  If this is the case then the device would be covered under an warranty.  A trained technician would be able to run thorough checks to identify where any responsibility lies and provide a clear recommendation quickly.

Question 7

Can I trust an iMend Technician in coming to my home address? Approved Call Out Technicians Approved Call Out Technicians


Absolutely, all iMend technicians have been vetted by the Recruitment Team. This means that each technician that comes out to a home or business will have passed technical, customer service and completed background checks to ensure they can be on the system.  All technicians are DBS checked for your peace of mind. When an technician is approved they will be given an iMend Security Tag  or branded top which they will wear on every job and can show you at the front door. If you visit a technician in Glasgow, London or Manchester they will all follow the same protocols. It might be useful to see how a call-out repair works

Question 8

Will my Touch ID (fingerprint recognition) still work on my iPhone after a screen replacement?

iMend repairs
Touch id & fingerprint recognition advice


Some iPhone models have fingerprint recognition set in the home button including iPhone 5S, 6, 6 Plus, 6S, 6S Plus, 7 & 7 Plus.  This enables you to use the security enclave in the home button to safely pay for items via Apple pay etc. Provided that there is no damage to the home button a screen replacement on these devices will not affect this feature.  An technician will always pre-test a phone to see if the home button is working before they start a screen replacement and then the tech will transplant the original home button as part of the repair to ensure the touch ID functionality is still operable.

Question 9

I am not sure what model of device i have  – how do I check for this?

iPhone Model Checker
Effective model checker


All devices will have a model number that will help you to identify which device you have, so that you can book in for your repair.  The site provides many links to help you identify which model you have across all major brands.  Some of the model numbers will be on the back of the phone, some are kept in the SIM tray and others are in the settings of the device.  Simply visit and then select the manufacturer eg Apple, Samsung, Sony and then click on the tab “Not Sure Which Model”

Question 10

What is a mobile phone or tablet diagnostic?

Burntwood Mobile Phone Repairs Mobile Phone Diagnostics


A diagnostic is beneficial when you can’t specify what is wrong with the device.  For instance if the device won’t turn on, if it has intermittent issues or is just not performing as it has in the past it is useful to run a diagnostic to quickly and effectively pinpoint the issues, rather than manually changing parts on site.  iMend use computerised diagnostic software that test all areas of the device including battery life cycles, bluetooth, camera, microphone, screen, GPS, headset and much more. Combined with other visual checks this will enable the Diagnostic Techs to quickly identify the correct repair issues first time and backed with a full report.  The other bonus is that a diagnostic is only £19.99 with and as if the customer goes ahead with the repair this diagnostic fee is deducted from the overall cost.  Read more about how an Diagnostic works.

So there you have it the Top 10 Questions that are asked by our customers.  We hope these have been helpful.  If you have any more questions or a general query the site is packed with helpful hints, tops tips and information to help you make your repair decisions.

Here are some places that may be helpful.

iMend Blog

iMend Frequently Asked Questions



If you can’t find out the information that you are looking for or would like to talk through a fault with your device call us on 0333 014 4262 or email