Inside the Repair Centre

The iMend Repair Centre are the UK’s leading mobile phone and tablet repair business, processing hundreds of thousands of repairs every year with thousands of delighted customers.

iMend offer two types of repair service:

1.) An on-demand call out service where an approved iMend technician goes out to a customer at their work or home location, usually the same-day to repair their device. This call-out service is predominantly used for iPhones.

2.) Not all devices can be repaired on-site, other devices that require more advanced repairs are completed at our Repair Centre.  With this service the customer will send the device into the Repair Centre and the team repair the device and return it via a tracked next day courier delivery. operate one of the busiest repair centres in the UK, employing some of the most experienced and talented technicians.  The iMend Repair Centre, based in the Midlands is fully Data Protected and all technicians are DBS cleared which means that the centre is approved to fix devices for councils, schools and official establishments, so customers are always 100% reassured that their data is safe.

All our technicians are DBS checked, in a data protected facility
The iMend Service Centre is a Data Protected Facility and all it’s technicians are DBS Checked. Offer Specialist Repairs

The iMend Service Centre offers full Advanced Diagnostic Solutions & Soldering.

As well as repairing screens, charging ports and batteries the iMend Repair Centre has a wide range of specialist technicians that have full competency in diagnostic, liquid damage and board level repairs. Our Repair Centre carries out repairs for all the most popular makes of phones and tablets including Apple, Samsung, LG, HTC, Sony & Huawei but can actually repair almost any problem with any make of mobile device.

The iMend Repair Centre is used by hundreds of customers every day who mail their devices in. iMend’s repair service is used equally by both consumers and businesses. iMend is proud to be the Approved Repair Centre for some of the biggest brands in the UK, so are setup to handle high volumes of Corporate Repairs and Bulk Repairs.

iMend - One of the busiest repair centres in the UK
Our Repair Centre is one of the busiest in the UK.

What Makes a Great Technician?

The iMend Repair Centre has some of the most experienced technicians in the industry, all with an array of skills and expertise. Technicians range from Team Leaders, Tablet Specialists, Liquid Damage Repair Experts and Masters of Micro Soldering.  iMend thought it would be opportune to spotlight some of the Technicians and their skills and put a few faces to the names behind the devices that are repaired.

 Damien Harris - Head Technician, Robert Allport - Repair Centre Team Leader, Jordan Turner - iPad Specialist, Mark Beardsmore - Soldering & Board Specialist
From left to right, Damien Harris – Head Technician, Robert Allport – Repair Centre Team Leader, Jordan Turner – iPad Specialist, Mark Beardsmore – Soldering & Board Specialist are proud to have captured some great young talent that no doubt will be rising stars in the repairs industry moving forward,  No better testament to that is Robert Allport, one of the Repair Centre Team Leaders. Rob at the young age of 22 is responsible for delegating the repairs to his group of technicians, setting service levels for the team and talking to customers about technical issues and the status of their repairs.  Having been a technician for over 3 years and a fully qualified electrician in a previous life Rob’s real passion has been anything IT related and in fact he has been rebuilding computers for over 8 years.  

When asked what makes a good Repair Centre Team Leader, Rob states that “it’s all about having a good team and working together, so communication, patience, pragmatism and thinking on your feet are skills that make a really great Repair Centre Team Leader”.  

Rob is also proud to be managing an Apprentice Programme at, where he is training two brand new mobile phone apprentices and feels that anyone who has a passion for electronics, is a team player and is pedantic by nature could make a good mobile phone technician.

Robert Allport - Repair Centre Team Leader
Robert Allport – Repair Centre Team Leader in his natural habitat, with a phone in hand

The Repair Centre also repair tens of thousands of tablets every year, so tablet specialists are very important to the business.  Jordan Turner knows that all too well and focuses most of his repair time repairing iPads, Microsoft Surface Pros and Galaxy Tabs. Jordan has been a technician for nearly 3 years now and states that a successful technician “will have a hunger to establish how devices work and how they are put together.  Ultimately you have to have a very inquisitive mind and be ready to ask many questions to diagnose what is wrong with a device

Jordan feels proud to be part of iMend as he feels that there are many opportunities for career progression. He also feels that iMend are taking the world of repairs into a much more professional arena with better quality standards and focus on customer care.

Jordan Turner - Tablet Specialist
Jordan Turner – Tablet Specialist and an iPad Guru for

Developing young talent at the Repair Centre is very important and Head Technician Damien Harris has 15 plus years experience as a technician and trainer, so takes team development very seriously.  Damien recalls that the first device he ever repaired was even before the Nokia 3310 became popular and knows his way round nearly every tablet and phone.

His career started as a hobby, repairing friends & family’s devices to owning his own shops and ultimately being a key technical lead for technicians.  

Damien states that he’s always been “obsessed with making things work and is a naturally calm and patient person so these skills generally make a good tech”.

He continues; “A technician is much more than a device fitter, they are problem solvers and have to have quite an analytical mind to ensure that multiple avenues are investigated at each stage of the repair”.

Damien Harris - Head Tech iMend Repairs Centre- Training a new technician
Damien Harris – Head Tech iMend Repairs Centre- Training a new technician

The iMend Repair Centre prides itself on offering specialist repairs including board level soldering and advanced diagnostics.  A man that is all too familiar to this is Mark Beardsmore who has a keen eye underneath the microscope and completes some of the repair teams soldering repairs.

Mark is also a Sony Specialist and claims that to be a great board level tech you have to have “a perfectionist syndrome at all times”.  

He states “with every repair I put my own name to this, so i need to ensure that I do everything in my power to ensure the device is working when it leaves the iMend premises”.  

Mark Beardsmore - Master of Micro Soldering
Mark Beardsmore – Master of Micro Soldering

The iMend Repair Centre has a pool of experienced and talented staff who are successfully processing tens of thousands of repairs a year but one thing is very clear in talking to the team that everyone is really clear of iMend’s business values and proud to embrace the values of “ownership”, “continuous improvement” and putting the“customer first” at all times.

iMend are continuously developing their Repair Centre, so If you are interested in a career with us we’d love to hear from you at

Alternatively, If you would like to open a business account visit here Apply for Business Account or to book a repair click Get Started

Win a Free Repair with!

It’s iMend’s 3rd Birthday coming up!  In 3 years we have established ourselves as one of the leading mobile phone repair brands in the UK with tens of thousands of happy customers.  We are also proud to be repairing for some of the biggest companies in the UK.  We couldn’t have done it without all of your support.  To say thank you we are running a competition where one lucky person will win a free repair up to the value of £100.

birthday (2)

To enter the competition, all you need to do is like our channels and tell us “Why you need your Phone Repaired” and the best answer will win a repair to the value of £100 inc vat.

How to enter:

To enter all you need to do is the following:

– Like us on Facebook and comment why your phone needs repairing

– Follow us on Twitter & tweet us why your phone needs repairing (RT&F)

It’s that simple!  We’ll pick one winner.  And don’t forget this competition is open to everyone, so feel free to share and let your friends know too!
Closing date and time for entry will be the 17th November 2016 at 5pm GMT.

Terms and Conditions

1. The promoter is: (iMend Global Ltd) whose registered office is at, Spear House, Burntwood, Staffordshire, WS7 3GL, United Kingdom.

2. Prize: One repair will be granted.  This will be either a call out or mail in and be to the discretion of the iMend management team and fall strictly in with the existing terms and conditions outlined on the website and warranty policies. Once the winner is chosen, the iMend team will contact him/her and ask them to send their contact details to so the iMend team can arrange the repair. Only one repair will be granted and if the value of the repair is under £100 no further repairs will be granted.  If the value of the repair exceeds £100 the individual will be expected to pay the remaining balance.

3. iMend reserve the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

4. No cash alternative to the prize will be offered. The prize is not transferable.

5. The winner will be notified by social media. If the winner cannot be contacted or does not claim the prize within a further 30 days of the notification, we reserve the right to withdraw the prize from the winner.

6. The winner agrees to the use of his/her name and image in any publicity material. Nominated for What Mobile Award – Please Vote for Us!

iMend Finalist in Awards are delighted and proud to have been nominated for the prestigious 2016 What Mobile Award for Best Service and Repair.

For 12 years the What Mobile Awards has been the UK’s biggest mobile consumer-voted awards, decided not by judges or journalists, but by you. We would like to take this opportunity of thanking all our Team, Technicians and Customers who have supported over the years as well as What Mobile.

Voting has opened now for the Award. We would be grateful if you would vote for us by clicking on the link below. By Voting you also have a chance to win a Brand New Smartphone.

Our nomination is near the back of the survey, so thanks for being patient in filling the survey in.

Huge Thanks!



Top 10 Tips to Protect Your Phone this Summer


Top 10 Tips to Protect Your Phone this Summer

It’s summertime and that means our annual trek to warmer climates on holiday to top up our tans on the beach and take a relaxing dip in the hotel pool.  For the more adventurous summer marks the beginning of outdoor activities and adventure, including music festivals, camping, hiking and biking.  Our phones capture all the magic moments of summer enabling us to share the memories with our friends. We also need our tablets & kindles to immerse ourselves in our favourite summer read or films.  Summer marks fun for us all but can lead to misfortune for our phones, tablets and devices if we don’t look after them properly.

It’s important that we protect our devices from the issues associated with heat, holidays and summer activities to prevent damage to them. So sit back and take a read (even on your sunlounger) at our Tech’s Top Tips to Protect your Phones & Tablets this Summer.

Keep your Devices in the Shade!

We are all guilty of leaving our phones, tablets and kindles lying on sunloungers while we take a dip in the pool to cool down. While your body cools down our trusty devices could be overheating in the sun, which could lead to a series of problems.  A common issue with devices left in the sun is that the LCD layer of the device under the glass heats up and bursts causing the glass at the front of the device to shatter and a completely pixelated LCD screen to occur.

A more common issue is that the battery could swell under intense heat.  Not only does this mean that the phone now will not charge and will require a new battery, the swollen battery inside the device could push against the rear casing and screen of the device causing splintering and damage to both of these areas. Rarely and more seriously the screen can pierce the battery and there have been cases of the device catching fire.

Samsung battery swells in heat

Many devices like iPhone and iPads have a warning notification when the device heats up to high levels.  Our simple advice is to put the device in the shade, under an umbrella or your sun lounger.   

iPhone needs to cool down before use

The same problems can also occur if you leave you device in a boiling hot car in the sun.  If you then move the device from the boiling hot car to an airconditioned environment your device can have even further unfortunate problems.  Cooling your device down too quickly can cause
condensation to get trapped inside of the device, causing further damage and potentially water damage.

Keep your Device away from the Beach!

Sand from the beach can be a particularly nasty problem if it enters your device. Sand can infiltrate all of the small apertures in your devices, including charging ports, speakers, earpiece and jacks.  This can then cause the device to stop charging and get into speakers and break down these components so inevitably a repair here will be required. Sand can actually blister the battery inside your device and cause  the battery to stop functioning.  If you insist on taking your device to the beach then make sure it is in a good protective case where sand can not ingress and scratch the screen and back of the phone.

Mobile Phone on Beach

Select the Correct Reading Device in the Sun

A summer holiday marks the time for a good old trashy novel for the ladies and a sports biography for the chaps. You could however be at risk of straining your eyes and struggling to read your favourite novel if you don’t take the correct device with you.  iPads, tablets and smartphones can be difficult to read in bright sunshine even with the lighting settings adjusted.  Investing in a kindle prior to the holiday will ensure that you can read with ease as most models use e-ink which is designed to not use a backlight which is effective in the sun.

Using a Kindle on the Beach

Keep your Device away from Water

After scorching our body in the heat we all love the welcome relief from a quick dip in the pool or sea.  This however can have traumatic effects on your device and lead to a liquid damaged device.  Sea water is particularly nasty inside any phone or tablet as it contains salt and this is extremely corrosive and causes extensive, speedy damage to the device.  Salt causes everything in the device to oxidise at a much quicker pace.  The pool has equally disastrous consequences on your trusty device as the chemicals in the chlorine are much more corrosive than fresh water which means that damage that can occur inside your phone at a quicker rate.

Our advice would be if you are anywhere near water, don’t take your device and use an old device to stay in touch.  If however you can’t be without your phone or tablet invest in a waterproof case.

iPhone submerged in water

Check Out How Waterproof your Device Really is?

There are many fantastic waterproof devices on the marketplace, however before you immerse yourself in the pool or sea we would recommend you check to see how Waterproof your devices really are?

The Sony Xperia Z5 suggests that the phone is fully waterproof for 30 minutes for 1.5m, yet many pools have a depth of 1.85m.  Bear in mind that some smartphones and watches are splashproof rather than waterproof so it’s best to avoid taking a swim with them.  Our advice is just to be aware of the specifications of your devices before you enter any water.

Waterproof Mobile Phone

Be Careful When you do Outdoor Sporting Activities

The Summer can bring out the athlete in all of us and the dry weather encourages us to get fit and more involved in outside activities.  Running, biking, hiking and camping are all popular summer activities.  Again be aware of the potential hazards that can have an impact on your phones.  Runners and bikers report a huge spike in the number of smashed devices as they do not secure their phones correctly. An exercise fueled, sweaty hand can also potentially lead to water ingression around the phone home button after a workout that can lead to issues internally in the phone.  Take precautions to secure your phone if exercising and also dry your hands after a workout before texting a friend.

Running with an iPhone

Keep your Device Safe at a Festival

Summer marks a fantastic festival calendar of outdoor fun.  It is however important to be extra vigilant at these events with any devices taken to avoid theft and damage to your phones.  There are a few things that we would recommend to prevent festival phone carnage. Taking a festival phone is probably a good idea rather than your expensive smartphone.  Using your old phone or buying a “throwaway” sim only phone is better than blitzing your £600 iPhone. Make sure your phone is extra safe from thieves by ensuring it has a passcode lock on it and that you have a note of its imei number.  On iPhones ensure that the Find My Phone option is activated in case you lose your phone, so you can track your phone more easily.

Mobile Phone at a Festival

Don’t Overuse your Device

Overuse of your device is a one of the major factors associated with overheating.  Watching videos by the poolside, taking videos and excessive photos makes the batteries in the devices work harder.  Couple that with excessive heat from your holiday resort only adds further external heat to the internal heat already created by the battery.  The answer is let your device have some shuteye when you are in the sun. Also be smart and close down any unused apps and adjust the screen brightness so the battery is not working unnecessarily when it doesn’t have to and keeps the battery cooler.

Using Your Phone in the Sun

Watch Your Data Allowance Before Going on Hols!

While we are still in the EU ensure that your don’t run up £100s pounds of spend when you go on holiday, especially in Europe.  Be aware of the data and call allowance that you have on your phone.  Before you leave for your destination give your operator a tinkle and ask what rate you are set up to and if they have a traveller package.  Most operators will offer a daily rate if you are travelling in Europe of about £3-4 per day for using your UK call and data allowance in another European country.  Don’t overspend this summer without getting your facts together first or it could end up being one expensive trip.

Mobile Phone Data Limits

Protect your Device from Damage

They say it’s better to be safe than sorry and this is certainly the case with you phone. We advise that before you embark on any summer madness that you invest in a tempered glass screen protector on your phone and tablet to help protect against that festival pogoing and the drunken poolside smash.  It is also advisable to invest in a protective case that can take the impact of a drop. We recommend that you buy a white case so that this does not act as a conductor of heat for your phone and tablet and keeps your device cooler.


White iPhone Case


So, there wraps up’s Top 10 Tips to Protect your Device this Summer.  If your phone has made friends with heat or taken a swim in the surf we can get the devices back in action quickly with our network of hundreds of talented mobile phone & tablet repair technicians.

Click here to enquire about a mobile phone or tablet repair.