iMend.com Launch Apprenticeship Programme

iMend Apprentice Scheme with Stuart Parker

www.iMend.com one of the UK’s largest and fastest growing mobile phone & tablet repair services has invested in an Apprenticeship Programme to support the huge increase in the number of businesses and consumers using their repair service. The investment in apprentices will help to support a massive increase in the number of repairs seen both at their Midlands Repair Centre and also in supporting their 300 plus field based iTechs on the road in planning customers repairs at their home and work.

iMend.com are working in partnership with Midlands leading training provider In-Comm in sourcing high quality apprentices across sales, customer service and repair technicians roles.  Sarah McConomy, Commercial Director at iMend.com states that “recruiting talent into a business is important not only in ensuring that we help local school & college leavers find a career path that is right for them but also in ensuring that we as a business have a structured development ladder that motivates all employees and future proofs the business. An apprenticeship is a great alternative to further higher education, which isn’t the correct path for everyone by offering them a great mix of relevant practical, real life and tutored academic skills that add value to them and to the business in the long term”.

iMend have worked exclusively with training provider www.in-comm.co.uk to source apprentices in roles for Mobile Phone Repairs and also in Sales & Customer Service channels. In-Comm are also helping to develop a wider company training programme in key areas for the business to maximise efficiency.

Sarah continues “We have a great team of mentors and team leaders in the business that are helping our apprentices learn how to repair phones properly to ensure best practice skills and a qualification in Manufacturing Operations that ensures a high performing repair centre. The independent mobile phone repair industry is largely self taught and as a repair training school ourselves (www.imend.com/training) providing a structured mobile phone repair development programme will help to ensure the industry continues to develop and offer higher levels of professionalism and excellent standards. Our Customer Service Apprenticeships are backed by an NVQ Level 2 in Customer Service, so we ensure our customers are offered a high level of service that puts the user at the heart of the repair journey”.

Our Apprentice is Carrying out an iPad Repair

Bryn Edwards, 18 has recently been employed as a Mobile Phone Repair Apprentice at iMend.com and is studying for an NVQ Level 2 in Performing Manufacturing Operations.  Bryn states; “ I wasn’t really sure of my career path before I started this role last year, but knew that I wanted to do something highly practical.  University just wasn’t for me, so being given an opportunity to train in this field and be mentored by a great team leader has no doubt kickstarted my career at iMend.com”.

Eleanor Taking Calls at the iMend Call Centre

Eleanor Cox, 20 had worked in customer service roles before on a part time basis and has been looking for the right Apprenticeship Placement for months before the opportunity with iMend as a Customer Service & Sales Apprentice came along.  Eleanor will complete her NVQ 2 in Customer Service through In-Comm and is already offering high levels of support in the customer service team.  Eleanor states “ I love the positive, can do attitude at iMend, it’s really inspiring.  Customer Service is definitely a professional discipline that can be perfected with good mentoring and training. I love speaking to customers, booking their repairs and ensuring that they are delighted with the whole process.  Already I have mastered sales, live chat, and email channels. This opportunity will help guide my career path moving forward”.

Bryn Demonstrates his iPad Training

Stuart Parker, Business Development Advisor at In-Comm stated, “It’s been great working with the team at www.iMend.com and supporting their training, growth and development needs.  They have a fresh approach to Apprenticeships coupled with a lovely working environment.  We are not only supporting them in Apprenticeships but looking at ways of developing their Team Leaders to ensure they have a proactive development programme for all team members in the business. We are working collaboratively with Sarah and her team to identify skill gaps, help drive efficiency improvements and growth initiatives that will ensure sustainable continued growth over the next 5 years”.

iMend.com are committed to offering its customers an outstanding repair experience and thus investing in training and developing young people in delivering the company values is at the heart of the business.  Sarah McConomy added; “The Apprenticeship Schemes are working really well for the business and we intend to continue to bring in more as the need arises.  With each Apprenticeship we outline a 3 year vision for that person in the business, to see the investment over time adding huge value for all partners involved”.

If you would like to enquire about a Modern Apprenticeship or book in a mobile phone or tablet repair please give us a call on 0333 014 4262 or email support@imend.com

IT Professionals opt for iMend.com Business Service

Inside the iMend Repair Centre

iMend.com is largely known as the “go to” place for on-demand call out mobile phone repairs. Our talented techs come to the users nominated address and repair their phone in front of them. iMend have built up an array of 5 star reviews from thousands of customers who have booked and loved the repair service, but just as many repairs are now being completed for businesses across the UK, as more and more IT Professionals realise the value in opening an iMend.com Business Account.

iMend.com for Business is growing faster than any other part of the the iMend offering.  In fact some of the biggest companies on the high street and most famous brands are calling on the iMend technicians to repair their companies phone and tablets.  

So why would thousands of IT Professionals sign up for an iMend.com Business Account? Here’s 10 reasons..

1. Avoid Employee Downtime – Stay Connected!

Companies spend tens of thousands of pounds a year on buying and managing the inventory of mobile phones & tablets.  These valuable assets are then given to their employees as a key tool in their role. Think about service technicians on the road, engineers who need to stay connected, salespeople who rely on their devices as the principal tool in their kit to stay connected.  If these guys are without their devices it’s an expensive time for the company as not only is the sales person out of action the company has to think about the dreaded swap out that kills time and money. iMend guarantees the fastest option with a same-day call out or insured collection and speedy repair of any device.

Stress free phone repairs for your employees

2. Save Money & Repair

It’s cheaper to repair a device than buy a brand new one.  Many companies report a swap out bill of tens of thousands of pounds per year as their cupboard of old phones and tablets carries some serious dust.  Not only can iMend’s repair option save an IT Professional 70% of the value of a swap out, even on the most expensive repairs like screens, it is dutifully saving the IT Manager’s budget to apportion in other areas.  Extra brownie points for those ultra savvy IT operators.

Save money and repair damaged devices rather than replacing them

3. Hit Company Environmental Objectives

Companies are now signing up to CSR and carbon footprint policies and getting better value out of their asset base.  The term “sweating your IT asset base” is fundamental in ensuring that excessive waste and maintaining a product’s lifespan is adhered too.  Phones and tablets can last up to 5 years longer and with high quality repairs can ensure that the devices are loved for a lot longer and the asset therefore does not depreciate as quickly on the P&L

Repairing can extend the lifecycle of your devices

4. Repair Option Opens Up as IT Managers are no longer tied into Contracts

Companies now can opt for Business Sim Only Deals. Previously businesses were tied into long and excessive contracts with operators which were costly for the business. With many SIM only deals IT Managers are responsible for maintaining their own device stock whether they lease or they buy the device outright. Businesses now require transparency between the cost of the device and the cost of the line rental, which means the world or repairs is becoming much more important. Now IT Negotiators may keep hold of their older phones and tablet base for a longer period of time and buy into value and cost effective business SIM only deals. This means that the the world of repairs becomes a cheaper and essential one for the IT operator at a company.

Cost Effective Business Only Sim Deals

5. A Professional Invoicing & Admin Service

Up until now many of the repair offerings in the marketplace have lacked a professional back end solution that iMend.com offers. A repair has had to be paid in cash or upfront, which doesn’t suit most business systems. iMend have developed sophisticated software that can manage multiple cost centres, multiple repairs in different locations and ensure approvers stay in control of users expenses. iMend business accounts come with a credit and invoice facility. So all repairs are professionally managed by a full back end accounts team.

Professionally managed repairs supported by a credit / invoice system

6. A Repair offering with Nationwide Coverage

A majority of companies have a Nationwide presence even if this just means their employees travel over the UK. iMend have nationwide coverage and as such can meet the needs of the ever changing remote working culture and professional service desk managers needs. Previously for multi site businesses IT Professionals would have had to use multiple repair companies across the country. iMend is the only nationwide company in the UK, with 300 technicians on the road that can offer a single point of repair support. We can also repair any make or model of phone, so if a company has a mixture of different devices iMend.com can fix it. iMend act as a One Stop Shop For Mobile Phone & Tablet Repairs for Businesses.

iMend's Nationwide Call-out Coverage

7. iMend offer a Professional IT Incident Service Desk

Modern Service Desk and IT professionals demand a speedy, prompt and professional service desk team to log faults and issues that can create downtime and problems in their business. This is because that is exactly what is expected of them in their business! This is exactly what iMend.com have developed – a solution that today’s IT Professional would expect! iMend have a team of highly trained service desk specialists, all trained in customer service and mobile phone front line issues. iMend also have a team of technicians available immediately to speak to business customers over the phone to discuss issues and seek advice about the devices. All businesses get treated as a priority customer. They have a private email address and a team of business professionals that will respond to a repair issue within minutes and ordinarily will organise a repair on the same day.

The iMend Service Desk

9. A Data Protected Repair Solution

Companies have worried about the data protection of their assets in the past. This is a very justified worry and one that has prevented IT professionals from using a repair service. iMend has turned this worry on it’s head by ensuring that their repair centre is fully data protected and every single technician on its system is DBS and background checked. iMend also adheres to strict, published protocol and has clearly published terms and conditions on it’s website. With clients from councils, government, police forces, education, MOD and huge well known corporates the days of worrying about data protection are less sensitive for companies.

iMend Adheres to Strict Data Protection Guidelines

10. The Speediest Repair solution in UK

IT Professionals have been put off yesterday’s repair solutions due to the length of time they have taken to get a device back into operation. Waiting around at a Genius Bar for an average 14 day repair, sending the device back to the manufacturer which takes over a week for the device to reappear is a non starter. The inconvenience and time taken to organise the repair would have tested the patience of a saint. iMend positions itself on speed and convenience. With a call-out solution of same day and an average ETA of 1-3 days at it’s repair centre for multiple devices, it’s service has revolutionised the idea of repairs for thousands of IT professionals.

The iMend Call-out Car

iMend.com’s Commercial Director, Sarah McConomy comments “In a business market where there are millions of people that need to be connected on a daily basis, previous solutions for repairs haven’t been able to meet the expectations of modern IT & Procurement people.  IT Professionals have been tied into contracts that mean they can only swap devices out or have been put off sending devices to somebody they can’t trust.  iMend.com have created the only solution targeted to meet the needs of the busy IT, Service Desk and Procurement Professional to half budgets, save time and provide a totally stress free experience for employees and the whole business”.  

With a no fix no fee policy on most repairs and a 12 month warranty (www.imend.com/warranty) iMend are the Number One repair choice for businesses for a reason!

If you are a company that would like to learn more about iMend’s Business Services please email business@imend.com.

If you would like to open an account please simply complete the few details here and a Business Manager will be in contact within minutes to approve your account and talk through the next steps.  There are no setup costs and the business account can just be used as and when you have a repair needed.

Apply for a business account: here

iPhone 7 Repairs Available as Call Out

iPhone 7 Screen Replacements Available as Call Out

 

iMend.com is the only company in the UK offering a nationwide call out mobile phone repair service. iMend have offered mail-in repairs for iPhone 7 repairs for months, but can now offer the only nationwide call out service in the UK and repair the iPhone 7 on site at a location of your choice!

Users with a broken iPhone 7 can book a same-day or next-day repair from one of our 300 technicians to replace iPhone 7 screens, batteries charging ports & buttons all in the convenience of the users home, office or a preferred location

 

Book iPhone 7 Screen Replacement
PRICE: £199 plus £15 call out

View ALL iPhone 7 Repair Prices

For more information relating to our phone & tablet repairs contact:
Call: 0333 014 4262 / Email: support@imend.com

iMend.com Training Creates Career Path for NEW Technicians

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iMend.com, the UK’s leading mobile phone & tablet repair specialist continue to offer Best Practice Training Courses for new and experienced technicians all across the UK. The iMend.com Training Team are delighted that their training programmes have kickstarted new career paths for hundreds of new budding technicians and have opened up new skills to existing technicians that can now add a wider repair offering to their existing business.  The Economist Jobs reports that there has been a big increase in self-employment with 4.8 million self-employed workers in the last quarter of 2016.  This has double compared to the figures of 2000.  iMend Training is certainly helping to fuel this trend and to open career opportunities for self employed technicians. http://bit.ly/2myNFH9

iMend.com have trained hundreds of new and experienced technicians across all makes and models of phones and tablets.  iMend’s most popular training courses are iPhone Repair Training, iPad Repair Training, Samsung Repair Training and also Advanced Diagnostics and Micro-Soldering courses, for more experienced technicians.

The iMend.com Training Team consist of some of the most experienced experts in mobile phone & tablet repair training in the UK, each a specialist in their own field.  To date iMend have trained a plethora of people from new budding technicians in start up companies to IT Managers in some of the most well known corporates in the UK.  Schools, IT Businesses, Mobile Phone Dealerships and Police forces are amongst a host of companies that are regularly schooled in the art of best practice mobile phone & tablet repairs by the teams industry experts. To date the iMend.com Training Team have received nothing short of 5 star reviews about the Training received, facilities provided and after care support. (www.iMend.com/training)

five-stars

Sarah McConomy, Commercial Director at iMend.com states that; “iMend.com Training is unique in that we are actively a mobile phone repair business ourselves so are up to speed with the most up to date hardware and software repair updates and issues.  Our technicians are board level technicians so can discuss any issue with real world experience and authority.  iMend Training is also different in the respect that new technicians can join our network after they have completed the training, so will immediately recover their training investment within a few days when they start to receive work from our business and kickstart a career in this great industry”.

Damien Harris, one of iMend’s Senior Trainers states; “We have created training programmes that are structured, relevant and enable a new technician to walk away from a course and immediately start operating as an iTech in the area that they live. I’m really proud to get someone trained in a field that I love working in and transfer knowledge that will ultimately help them to develop a career in this field.  To date we have seen a huge number of people set up a new shop, become an iMend technician on the road or take a new skill back to their company that saves their business time and makes them money”. 

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Robert Allport another Senior Trainer comments; “Technicians in the industry have been largely self taught from online sources which doesn’t always deliver a consistent, best practice level of phone repair.  iMend have developed courses that look at enhancing the industry with some formal certification and accreditation that have meaning for technicians and their customers. Our wider business repairs hundreds of thousands of phones and tablets per year, so we really are better placed than anyone else in the UK to ensure that we deliver outstanding training in a consistent manner”.

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iMend’s passion, knowledge and experience in repairs ensures that every person trained gets a highly professional, authoritative and approachable training course. Sarah continues “1 in 2 people that attend our course are actually repeat customers/people we have trained before. We vet every single training course and always ask for feedback.  To date we have received 5 star reviews from all customers – which is something the wider business is proud of.  Getting new techs into work and also helping people that have had a change in circumstances, need an extra revenue stream or have been made redundant by adding them to the network after the course, is also great news for the repair industry”.

If you would like to enquire about an iMend.com Training Course then please email the team on training@imend.com